RETURN POLICY

This return policy aims to provide users with clear and transparent after-sales service instructions. Please read the following carefully before submitting a return request.

1. Return Period

You may submit a return request within 30 days of receiving the goods. Requests submitted after this period will not be accepted.

2. Return Conditions

To ensure smooth processing, please confirm the following:

The goods must be in their original condition and not affect resale.

The return request must include order information and a description of the problem.

If the return is due to personal reasons, you will be responsible for the relevant postage.

3. Non-Returnable Items

Returns will not be accepted in the following situations:

Requests submitted after the return period;

Goods that are obviously damaged or affect resale;

Goods ordered through unofficial channels.

4. Return Process

Contact customer service to submit a return request and provide order information.

After receiving confirmation, please follow the instructions to return the goods.

We will complete the inspection and processing within 3–5 business days after receiving the goods.

5. Refund Policy

Refunds will be processed via the original payment method after review.

Banks or payment channels may require an additional 3–7 business days to process the refund.

The refund amount does not include the original shipping fee.

6. Exchange Service

If you require an exchange, please specify your needs when contacting us. The exchange process is the same as the return process, and the processing time is also 3–5 business days (calculated from the date of receipt of the returned goods).

7. Contact Us

If you need assistance during the return or refund process, please contact us through the following methods:

Email:
emma@stadwell.cc

Phone: 4784048221