FAQ

1. How long will it take for my order to ship after I place it?

All orders are typically processed and shipped within 1–3 business days. Slight delays may occur during peak periods.

2. How long does shipping take?

Domestic Standard Shipping: Generally 4–7 business days.

Domestic Expedited Shipping: Generally 2–4 business days.

International Shipping: Generally 7–15 business days. Delays may occur in some areas due to customs inspections.

3. Is order tracking available?

Yes, a tracking number will be provided after your order is shipped. You can check the progress according to the logistics updates.

4. Why hasn't the tracking information been updated for a long time?

The update speed of logistics companies varies at certain stages. A long period without updates is usually normal. If there are no updates for several days, you can contact the logistics company or customer service for assistance.

5. Can I modify my order or address?

If the order has not yet been shipped, we can assist with modifications as needed. If it has already entered the shipping process, the information cannot be changed.

6. Can I cancel my order after placing it?

You can apply for cancellation before your order is processed. Once it enters the shipping process, it cannot be cancelled. If you need assistance, please contact customer service as soon as possible.

7. How is shipping calculated?

Shipping costs are automatically calculated by the system based on your address, shipping method, and order weight. Shipping costs apply to all shipping methods.

8. What should I do if there is a problem with the goods I receive?

Please keep the goods in their original condition and contact after-sales customer service, providing order information and a description of the problem. We will assist in processing a return or replacement.

9. How long does a refund take?

Refunds will be returned to the original payment method after approval. It generally takes 3–7 business days for the refund to appear in your account, depending on the processing speed of the payment channel.

10. Are there any additional fees for international orders?

Some countries or regions may charge additional fees by customs, such as taxes or clearance fees. These fees must be borne by the recipient.